Contact
One address.
Say why in the subject.
Everything reaches us at one address. Pick your reason below: the link fills in the subject line, and the note says what to include so we can answer the first time.
Reasons to get in touch
- 01
Sales and Enterprise
You have more than 20 people, need limits beyond Professional, or want to plan a roll-out with single sign-on.
IncludeRoughly how many people will use it, which limits matter to you (expiry, views, file size), and your identity provider if you use one.
SubjectEnterprise Enquiry
Email sales - 02
Reporting a security problem
You think you’ve found a vulnerability in ShareShield or this website.
IncludeWhat you found, the steps to reproduce it, and what you think the impact is. Please don’t access other people’s data, run denial-of-service tests or point automated scanners at the production service, and give us a reasonable chance to fix it before you publish.
SubjectSecurity report
Email a security report - 03
Help with your account
Something isn’t working: a link, sign-in, a file, billing or the API.
IncludeCheck the support page first; most fixes are there. If not, say what you were doing and the exact wording of any error.
SubjectSupport request
Go to support - 04
Everything else
Feedback, a feature you’re missing, press, or a partnership idea.
IncludeAs much or as little as you like.
SubjectGeneral enquiry
Email us
One rule
Before you write
Never email us a password, key or any other secret. If we need one from you, we’ll send you a ShareShield request link and you can answer it there.
ShareShield is run by Antonym Cloud Ltd, a small company in the United Kingdom. About us